Frequently Asked Questions

Everything you need to know about enhancing your living space with SLH.

What is the standard delivery timeframe for furniture items?

Most in-stock furniture pieces are delivered within 7-14 business days. For larger items requiring white-glove service, our logistics team will contact you to schedule a specific delivery window.

Do you offer a warranty on your home products?

Yes, all SLH furniture and decor items come with a standard 12-month manufacturer warranty covering structural defects and craftsmanship to ensure lasting quality in your home.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.

Are the materials used in your furniture sustainably sourced?

Sustainability is a core value at SLH. We prioritize working with suppliers who use FSC-certified timber and eco-friendly finishes to minimize our environmental footprint.

Can I track my order after it has been shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Afterpay and Klarna for larger purchases.